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We keep you updated during fibre outages

Don’t miss a beat:

Our social media platforms keep you updated during fibre outages!

Updates assists in widespread outages. Clients can look at any of our social pages or outage page to see whether they are actually offline and if there is something else wrong. Clients can assess the downtime duration and determine the necessary actions.

At Evotel we communicate any down-time issues that may affect our services to our customers via emails and social media platforms. We use these methods to update our customers as we value transparency and customer satisfaction.

It can be frustrating when your fibre connection goes down and you don’t have any information about what’s happening or when it will be fixed. That’s why we always keep you in the loop with our email and social media updates.

We want you to feel confident and happy with our services. We are transparent and honest about any issues that may affect them.

If you are experiencing any issues, contact us on 0860 386 835.

We are the highest rated Fibre Network Operator in South Africa based on our Trust Index rating on Hellopeter.

It reflects our exceptional service and our commitment to meet your needs.

We are the highest rated Fibre Network Operator in South Africa based on Google Reviews submitted by our clients.

This is a testament to our exceptional service and commitment to excellence.

We have earned the trust of 48 Internet Service Providers to offer you a broad network solution.

We have over 95% redundancy, unlike most of our competitors.

This means you can stay online even if some lines fail, as long as you can power the Fibre equipment on your side.

All of our Networks are equipped with battery back-up systems.

We ensure uninterrupted service on our Fibre networks as long as you have electricity.

This is one of the features that make us a reliable provider during loadshedding.

Our internet service relies on Fibre as our core technology.

Fibre is far more resilient to loadshedding that can disrupt wireless networks.

You only need to ensure that your device has power to connect to our service.

Our core technology of Fibre is inherently more stable than wireless technologies.

This means you will experience consistent speeds.

Our core technology of Fibre is inherently more stable than wireless technologies.

This means you will experience less latency.

This is especially valuable for gamers and on video calls when it is frustrating to experience delays.

Our core technology of Fibre allows you to control your own line in terms of available data speed.

This is different to wireless technologies that may become more congested as more users in your area use this service.

You will not be affected by peak user times.

We offer a direct line to a human support agent when you need it.

At Evotel we know that sometimes you may face some issues or obstacles. That’s why we have a unique feature that distinguishes us from many of our rivals: You can contact us and receive customized help from a real person.

This is not a common practice in the industry, where most companies depend on automated systems or chatbots.

We offer professional help for any issues you may have with your Internet Service Provider.

Unlike certain Fibre Network Operators, you can contact us directly if your issue is not being resolved and we will assist you.

You can contact us through many different channels on our social media for support if you prefer.

This is unusual in the industry.

We communicate any down-time issues that may affect our services to our customers via emails and social media platforms.

We use these methods to update our customers as we value transparency and customer satisfaction.

See the other reasons to choose Evotel here: https://evotel.co.za/get-fibre-now/

Visit our Youtube Channel for more info: https://www.youtube.com/@evotel5251