Our social media platforms keep you updated during fibre outages!
Updates assists in widespread outages. Clients can look at any of our social pages or outage page to see whether they are actually offline and if there is something else wrong. Clients can assess the downtime duration and determine the necessary actions.
At Evotel we communicate any down-time issues that may affect our services to our customers via emails and social media platforms. We use these methods to update our customers as we value transparency and customer satisfaction.
It can be frustrating when your fibre connection goes down and you don’t have any information about what’s happening or when it will be fixed. That’s why we always keep you in the loop with our email and social media updates.
We want you to feel confident and happy with our services. We are transparent and honest about any issues that may affect them.
If you are experiencing any issues, contact us on 0860 386 835.
We are the highest rated Fibre Network Operator in South Africa based on our Trust Index rating on Hellopeter.
It reflects our exceptional service and our commitment to meet your needs.
We offer a direct line to a human support agent when you need it.
At Evotel we know that sometimes you may face some issues or obstacles. That’s why we have a unique feature that distinguishes us from many of our rivals: You can contact us and receive customized help from a real person.
This is not a common practice in the industry, where most companies depend on automated systems or chatbots.