ONT FAQs – Frequently asked questions you say? Well, you’ve come to the right place! We have some answers for the most common FAQs for you here.

What is an ONT box? ONT FAQs

This is the equipment Evotel installs inside of your property to ensure you are connected to the fibre installed outside of your premises. ONT stands for Optical Network Terminal.

What do all the lights on the Evotel ONT box mean exactly?

A green flashing PON light: This indicates an issue with the configuration of the ONT. We’ll need to reconfigure the device remotely. A red flashing LOS light; This indicates an issue with the fibre line. We’ll need to schedule a technician to investigate. Lan 1 Not Active: This indicates that the wireless router has been connected to the wrong port. Please move the Ethernet cable to LAN1 on the back of the ONT.

Must I take my Evotel ONT box with me when I move out?

The ONT device is installed and configured to that specific premises and cannot be moved. Should you move premises and your neighbourhood is fibre ready, a new ONT will be installed at the new premises.

Where will my ONT box be installed? ONT FAQs

You will select a location for your ONT device installation. Following your selection, an installer will conduct a site survey to ensure optimal placement of the ONT. It is necessary to install the device adjacent to a power source.