FAQs

FAQs – Frequently asked questions you say? Well, you’ve come to the right place! We have some answers for the most common FAQs for you here.

Who is Evotel?

We are an open access fibre to the home network provider, delivering stable and uncompromised network to all the homes in your suburb. We work in partnership and with the support of the community and the local municipality. Once connected, you can choose from several service providers for data, security and VOIP services.

What is Fibre?

In the evolution of fixed line connectivity, fibre is what comes after ADSL. The term “fibre” is commonly used to refer to “fibre optic technology.” Fibre is made of glass and is the most stable and sustainable material over which to deliver data and internet services. Data is transmitted over the fibre in pulses of light. Data is transmitted in the form of light/laser (see Fibre optic communication). The difference in performance between fibre and its predecessor copper is that data can be transmitted over MUCH longer distances compared to copper and at a MUCH higher speed.

What does open access network mean?

Evotel builds an open access network which means Evotel is an infrastructure provider and does not offer any data services. That’s where the various internet service providers come in to provide you with extremely competitive data packages starting from R500 per month. The nature of an open access network prevents overbuild and drives down the price for end-users. Imagine being able to select various data packages and change based on your needs. Don’t want a contract? Perfect, choose from various month to month packages offered by internet service providers.

What can you expect from Evotel?

  • Low latency
  • Stable connections
  • Friendly service
  • Community involvement

How fast are your fibre lines?

Evotel can provide speeds from 10 Mbps up to 1gbps.

Can we run CCTV on your system?

Yes! A detailed plan should be submitted and, following this, receive approval prior to the commencement of any construction activities. This provision is essential for the operation of the internal CCTV system, ensuring a seamless and efficient security infrastructure.

What is an ONT box?

This is the equipment Evotel installs inside of your property to ensure you are connected to the fibre installed outside of your premises. ONT stands for Optical Network Terminal.

What do all the lights on the Evotel ONT box mean exactly?

A green flashing PON light: This indicates an issue with the configuration of the ONT. We’ll need to reconfigure the device remotely. A red flashing LOS light; This indicates an issue with the fibre line. We’ll need to schedule a technician to investigate. Lan 1 Not Active: This indicates that the wireless router has been connected to the wrong port. Please move the Ethernet cable to LAN1 on the back of the ONT.

Must I take my Evotel ONT box with me when I move out?

Where will my ONT box be installed?

How do I choose an ISP?

Once the fibre is completed in my area or complex/MDU, can I connect to the internet?

What is an ISP?

What does an ISP do?

What does Mbps mean?