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FAQs

FAQs – Frequently asked questions you say? Well, you’ve come to the right place! We have some answers for the most common FAQs for you here.

Who is Evotel?

We are an open access fibre to the home network provider, delivering stable and uncompromised network to all the homes in your suburb. We work in partnership and with the support of the community and the local municipality. Once connected, you can choose from several service providers for data, security and VOIP services.

What is Fibre?

In the evolution of fixed line connectivity, fibre is what comes after ADSL. The term “fibre” is commonly used to refer to “fibre optic technology.” Fibre is made of glass and is the most stable and sustainable material over which to deliver data and internet services. Data is transmitted over the fibre in pulses of light. Data is transmitted in the form of light/laser (see Fibre optic communication). The difference in performance between fibre and its predecessor copper is that data can be transmitted over MUCH longer distances compared to copper and at a MUCH higher speed.

What does open access network mean?

Evotel builds an open access network which means Evotel is an infrastructure provider and does not offer any data services. That’s where the various internet service providers come in to provide you with extremely competitive data packages starting from R500 per month. The nature of an open access network prevents overbuild and drives down the price for end-users. Imagine being able to select various data packages and change based on your needs. Don’t want a contract? Perfect, choose from various month to month packages offered by internet service providers.

What can you expect from Evotel?

  • World class data speeds
  • Low latency
  • Stable connections
  • Superfast turnaround times
  • Friendly service
  • Community involvement

How fast are your fibre lines?

Evotel can provide speeds up to 1gbps.

Can we run CCTV on your system?

Yes! A detailed plan should be submitted and, following this, receive approval prior to the commencement of any construction activities. This provision is essential for the operation of the internal CCTV system, ensuring a seamless and efficient security infrastructure.

What is an ONT box?

This is the equipment Evotel installs inside of your property to ensure you are connected to the fibre installed outside of your premises. ONT stands for Optical Network Terminal.

What do all the lights on the Evotel ONT box mean exactly?

A green flashing PON light: This indicates an issue with the configuration of the ONT. We’ll need to reconfigure the device remotely. A red flashing LOS light; This indicates an issue with the fibre line. We’ll need to schedule a technician to investigate. Lan 1 Not Active: This indicates that the wireless router has been connected to the wrong port. Please move the Ethernet cable to LAN1 on the back of the ONT.

Must I take my Evotel ONT box with me when I move out?

The ONT device is installed and configured to that specific premises and cannot be moved. Should you move premises and your neighbourhood is fibre ready, a new ONT will be installed at the new premises.

Where will my ONT box be installed?

You will select a location for your ONT device installation. Following your selection, an installer will conduct a site survey to ensure optimal placement of the ONT. It is necessary to install the device adjacent to a power source.

How do I choose an ISP?

The luxury of having an open access network is the variety of internet service providers that are at your fingertips. You can research, review and compare who you feel would best suit your budget and needs. We leave the choice in your hands.

Once the fibre is completed in my area or complex/MDU, can I connect to the internet?

In order to have your Evotel fibre line connected, you will need to choose the Internet Service Provider (ISP) that can provide you with a monthly connection and ensure you complete the sign up process with them. Your ISP will then request the installation to be completed into your home by our team and our friendly scheduling team will help you pick the best date and time. Once we have installed and tested the fibre line, the ISP will deliver the router and ensure you are connected in no time.

What is an ISP?

An ISP is an internet service provider, these partners then rent the fibre infrastructure from (FNO’s) fibre Network Operators like Evotel and then offer their internet services to clients who select their offers.

What does an ISP do?

An ISP (internet service provider) offers its clients internet packages to choose from, once a client has selected a package, and has been installed the ISP is then responsible to collect the monthly fees from the client and ensure that the client service remains active, with Evotel as your FNO any issues outside of billing issues can be reported directly to Evotel and we will assist in ensuring that issues are logged and escalated to the chosen ISP, so that you can have the best possible internet experience, with the fastest resolution time.

What does Mbps mean?

Mbps stands for Mega bits per second and is the standard measurement for data transfer speeds, this is an indication of how many bits of data can be transferred in one second, Unfortunately Mbps is often confused with MBps (Megabytes Per second) MB are used to measure size however here is how you convert Mbps to MBps: 1 Mega bit of data is equal to 1/8 of a Megabyte so if your download speed is 8mbps you are receiving around 1MB per second of download size per second.