FAQ.

Frequently asked questions you say? Well you’ve come to the right place!
We have some frequently asked questions answers for you here for your
frequently asked questions enjoyment. It’s a FAQing good time!

General FAQ.

Who is Evotel?

We are an open access fibre to the home network provider, delivering stable and uncompromised network to all the homes in your suburb. We work in partnership and with the support of the community and the local municipality. Once connected, you can choose from several service providers for data, security and VOIP services.

What is Fibre?

In the evolution of fixed line connectivity, fibre is what comes after ADSL. The term “fibre” is commonly used to refer to “fibre optic technology.” Fibre is made of glass and is the most stable and sustainable material over which to deliver data and internet services. Data is transmitted over the fibre in pulses of light. Data is transmitted in the form of light/laser (see Fibre optic communication). The difference in performance between fibre and its predecessor copper is that data can be transmitted over MUCH longer distances compared to copper and at a MUCH higher speed.

What does open access network mean?

Evotel builds an open access network which means Evotel is an infrastructure provider and does not offer any data services. That’s where the various internet service providers come in to provide you with extremely competitive data packages starting from R500 per month. The nature of an open access network prevents overbuild and drives down the price for end-users. Imagine being able to select various data packages and change based on your needs. Don’t want a contract? Perfect, choose from various month to month packages offered by internet service providers.

What can you expect from Evotel?

• World class data speeds
• Low latency
• Stable connections
• Superfast turnaround times
• Friendly service
• Community involvement

How fast are your fibre lines?

Evotel can provide speeds up to 1gbps.

Can we run CCTV on your system?

Absolutely. If a plan is submitted and agreed upon prior to the build commencing, Evotel will supply the body corporate with the fibre capacity required for running the internal CCTV.

Submit an FAQ question for the listing

General FAQ

Area Builds FAQ

Installations FAQ

Line Issues FAQ

ONT Box FAQ

ISP FAQ