Frequently asked questions you say? Well you’ve come to the right place!
We have some frequently asked questions answers for you here for your
frequently asked questions enjoyment. It’s a FAQing good time!
ONT Box FAQ.
What is an ONT box?
What do all the lights on the Evotel ONT box mean exactly?
A green flashing PON light: This indicates an issue with the configuration of the ONT. We’ll need to reconfigure the device remotely. A red flashing LOS light; This indicates an issue with the fibre line. We’ll need to schedule a technician to investigate. Lan 1 Not Active: This indicates that the wireless router has been connected to the wrong port. Please move the Ethernet cable to LAN1 on the back of the ONT.
Must I take my Evotel ONT box with me when I move out?
The ONT device is installed and configured to that specific premises and cannot be moved. Should you move premises and your neighbourhood is fibre ready, a new ONT will be installed at the new premises.
Where will my ONT box be installed?
Your ONT device will be installed in a location selected by yourself. An installer will do a site survey before installing the device to ensure the ONT is installed in the most optimal location. The device however needs to be installed next to a power source.