Link-Up Wireless Terms and Conditions

Link-Up Wireless PTY LTD

220 Mark Street

Vryheid

3100


Tel: 087 056 3636

Email: support@link-up.co.za


Terms and Conditions

Website

Tracking and Cookie`s

Monitoring

Links to other websites

Third-party services

Accuracy of information

Policies and Procedures

Privacy Policy

Service Policy

Service Levels

Delivery Policy

Refunds Policy and Terms

Cancellation Policy

Complaints Procedure and Dispute Resolution

Obligations on Termination and/or Suspension

Service Changes

Termination

Payment and Credit Terms and Conditions

Monthly Subscription Payments

Payment via Payfast

Prorata Billing

Pricing

Wireless Services

Customer Premises Equipment (CPE)

Coverage and Installation

Service levels

Termination

Fibre Services

Capped Services

Uncapped Services

Mobile Services

MTN Fixed LTE T&C

Telkom Fixed LTE

MTN Mobile Data

Current Promotions

Fibre

Vryheid Fibre Internet Service Agreement (Evotel.2021.promo01.v2) / (Evotel.2021.promo01.v1)

Fibre-To-Your-Home Internet Service Agreement (ops.2021.promo01)

Fibre-To-Your-Business Internet Service Contract (dfa.2021.promo01)

Fibre-To-Your-Home Internet Service Agreement (ll.2021.promo01)

Fibre-To-Your-Business Internet Service Agreement (ll.2020.promo02.v4)

Wireless Internet

Wireless Internet Service Agreement (Kw.2021.promo02.v1)

Package Options

Installation Options:

*Sunsidised Installation + Wi-Fi Router Promotion.

Outright Installation + Wifi Router Promotion.

Free Transfer or Activation Promotion

Mobile

MTN Fixed LTE + Router Promotion Rules

Telkom LTE Router Promotion

Expired promotions

Fibre Promotions

Fibre-To-Your-Home Internet Service Agreement (ll.2020.promo02.v3)

Black Friday 2020 | Fibre-To-Your-Home Internet | Service Agreement (ll.2020.blackfriday2020)

Fibre-To-Your-Home Internet Service Agreement (ll.2020.promo02) / (ll.2020.promo02.v2) – expired 01/09/2020

Wireless Promotions (Expired)

Wireless Internet Service Agreement (Kw.2021.promo01)

Package Options

Installation Options:

*Free Installation + Wi-Fi Router Promotion.

Outright Installation + Wifi Router Promotion.

Free Transfer or Activation Promotion

Wireless Internet Service Agreement (Kwadukuza.2020.promo02) / (Kwadukuza.2020.promo02.v2)

Package Options

Installation Options:

Free Installation with a free Wi-Fi Router Promotion

Outright Installation with a free WiFi Router

The Free Transfer & Activation Promotion

Black Friday 2020 | Fibre Fast Wireless | Service Agreement | Kwadukuza (wl.kw.2020.blackfriday2020)

Black Friday 2020 | Fibre Fast Wireless | Service Agreement (wl.2020.blackfriday2020)

Acceptance of the General Terms and Conditions

GOVERNING LAW AND JURISDICTION

Disclaimer of warranty

Limitation of liability

FORCE MAJEURE

Changes and amendments

Acceptance of these terms

Contacting us




Website
The use of this website is limited to;

Viewing and purchasing our products and services,
Accessing the client zone,
Support and Contact information
Network Notifications
Viewing of Terms, conditions and policies.
Application for services.

None of the information or content on this website may be copied, reproduced, distributed, posted, uploaded, republished, tracked, embedded or transmitted without written consent from the directors of Link-Up Wireless Pty Ltd.

This Agreement does not transfer from Link-Up Wireless Pty Ltd to you any Link-Up Wireless Pty Ltd or third-party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Link-Up Wireless Pty Ltd.

All trademarks, service marks, graphics and logos used in connection with our Website or Services, are trademarks or registered trademarks of Link-Up Wireless Pty Ltd or Link-Up Wireless Pty Ltd licensors. Other trademarks, service marks, graphics and logos used in connection with our Website or Services may be the trademarks of other third parties. Your use of our Website and Services grants you no right or license to reproduce or otherwise use any Link-Up Wireless Pty Ltd or third-party trademarks.

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content:

for any unlawful purpose;
to solicit others to perform or participate in any unlawful acts;
to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
to submit false or misleading information;
to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
to collect or track the personal information of others;
to spam, phish, pharm, pretext, spider, crawl, or scrape;
for any obscene or immoral purpose; or
to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Tracking and Cookie`s
Our website uses Cookie and Tracking information for reporting and to better understand traffic flow over our website. We do not collect personal you information via cookies and Tracking. Cookie and Tracking reports may be shared with third parties.

Monitoring
We may rightfully monitor user any activity on our website, however we are not obligated to do so. We may rightfully act upon activities to protect or enhance our website.

Links to other websites
Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

Third-party services
If you decide to enable, access or use third-party services or links, be advised that your access and use of such other services is governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Link-Up Wireless Pty Ltd with respect to such other services. Link-Up Wireless Pty Ltd is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective websites. By enabling any other services, you are expressly permitting Link-Up Wireless Pty Ltd to disclose your data as necessary to facilitate the use or enablement of such other service.

Accuracy of information
Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.

Any errors may be reported to support@link-up.co.za.

Policies and Procedures
Privacy Policy
We endeavour to keep customer personal information safe and secure.

You should be aware that we collect usage information about you when you visit us, which we may use to enhance user experience and get reports on user trends. This non-personal information may be shared with third parties.

We do not collect personally identifiable information unless you share it with us. For example on a survey, contact or application form when signing up for a new service. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients’ needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site and related pages. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website.

Service Policy
As soon as you place an order for a new service, equipment or installation, place an order for a change of service, place an order for a “Top-Up” of data or VoIp credit and/or as soon as you make payment for any product or service legal obligations arise.

An order is a physically or electronically received instruction in the form of a signed quotation, a signed contract, a signed agreement or a written instruction received from you either through this website, via email, via text message. In special circumstances we may allow an elderly or disabled customer to order a service and accept these terms via a recorded phone call.

An electronically received order, request, contract or agreement are legally binding when there is a valid offer of acceptance, or consensus between you and us. Acceptance or consensus from you to our offers, services and pricing as well as terms and conditions may be captured via electronic signature. An electronic signature is defined as data attached to, incorporated in, or logically associated with other data and intended by the user to serve as a signature. This may include but are not limited to, things such as typing your name at the end of an SMS or e-mail or clicking on an icon on a website to confirm your acceptance of terms and conditions.

When placing an order or making payment we consider that you have read and agreed to the terms and conditions. Do not place an order or or make any purchase unless you have read and understand our terms and conditions, if you are uncertain about anything contact us on 087 056 3636 before making payment as your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions.

Not all services or products are provided directly through our network. Terms and conditions from third party networks may apply, you can request us to send you the terms and conditions of the 3rd party network or upstream provider applicable to your subscription by sending your request to sales@link-up.co.za.

We do not give any warranty or guarantee of any nature whatsoever, whether express or implied, in respect of the services, products or the equipment being supplied using 3rd party networks, upstream providers or suppliers, including but not limited to implied warranties of merchantability, pricing, service levels, refunds, cancellations, privacy, delivery and fitness or suitability for any intended purpose.

Service Levels
All services are provided as best effort. We do not provide up-time or guarantees and we do not provide speed guarantees unless you have entered into a separate service level agreement where commitments on uptime and speeds are guaranteed.

It is our highest priority to ensure our customers can access services uninterrupted, we en-devour to resolve downtime in a timely manner as soon as possible. In some circumstances downtime is caused by third parties or upstream provider networks that are not under our control.

Service level agreements are available on selected business services and this will be specifically stated in the applicable terms and conditions for such a product.

Delivery Policy
This delivery policy applies to services delivered by a Link-Up appointed representative only. The delivery of certain products/services sold by Link-Up are handled directly by the supplier or provider. In these cases the delivery policy will be stated in the Terms and Conditions for that particular product/service. If you are not sure please contact us so that we may advise you on the delivery policy that applies to your purchase.

Delivery times stated are not guaranteed but are generally attainable within major centres. A possible delay of 24 to 96 hours can be expected outside of major centres and additional delivery costs may apply. Some deliveries might require that information or documents must be produced and copies thereof provided during the delivery, this will be communicated on purchase of the device or product if it is required.

A physical address is required for the delivery of your order. Orders to Post boxes/Private bags/Post Offices will not be accepted.

Deliveries take place on weekdays during business hours and exclude weekends and public holidays, your delivery will be dispatched on the 1st working day thereafter.

Delivery times may be delayed should the need arise for clearance of payment. Clearance for debit order payments may take up to 10 days to clear.

Link-Up will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Link-Up. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

The Courier Delivery Fee charged during quotation may differ once your order is finalised. Should this occur, we will contact you before proceeding with the delivery of your order.

Refunds Policy and Terms
Refunds request can be sent to accounts@link-up.co.za. Refund requests are subject to the terms and conditions of this agreement.

We will not grant refunds on services purchased in error. Valid refunds will be processed 7 business days after the original payment date. ​Refunds on cash deposits to our account will carry a minimum levy of R25.00 and up to 15% for administration and bank charges. Refunds on debit orders and credit card payments will only be considered after the 14th of each and every month.

In the case the customer cancels an order for equipment after they have made payment, we may consider a refund under very special circumstances. If granted, we shall be entitled to charge the customer a levy of up to 30% of the purchase value, which will cover handling fees, admin fees, bank charges, courier charges. We will not consider any refund on equipment if the equipment has not been returned to us within 5 days, leaving reasonable time for us to return the equipment to our suppliers to reach them no later than 14 days after purchase. Equipment must be in its original condition, in its original packaging. Refunds will only be considered if and when our Suppliers accept the return of the equipment and processes refund to us.

in the case of where services are ordered by the customer, where the customer cancels the order after we have ordered the services from our suppliers, we shall be entitled to charge the customer the full setup and provisioning fee of such services or any additional cost or abortive costs that may be levied by our suppliers, the customer shall be obliged to pay the reasonable costs incurred by us in provisioning and/or setup of the services.

Cancellation Policy
The cancellation of a product or service is the Client’s responsibility. Cancellations must be actioned from the Cancellation Page on our Website by completing the cancellation request form. Email, fax and telephonic cancellations will not be accepted, all cancellations must be submitted by completing the Cancellation Request form on the Cancellation Page. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months’ notice is required for all services unless otherwise stated. Promotions carry additional Terms and early cancellation fees may be applicable.

Should the customer terminate an agreement prior to the expiry of the initial period or term or any renewal period for any reason other than expressly provided for in this agreement, the customer shall remain liable for all amounts owed to us, up until the date of termination and we shall be entitled to levy a cancellation/early settlement fee as provided for in these terms and conditions or the product specific terms and conditions.


Complaints Procedure and Dispute Resolution
General Disputes

Attempt to resolve disputes without formal proceedings whenever possible in a reasonable and urgent manner using dispute resolution procedure.
Where disputes are not resolved, you may submit your complaint as stipulated by ICASA. Follow this link for complaint submission, Terms and conditions and ICASA details – https://www.linkupwireless.co.za/complaints
Obligations on Termination and/or Suspension
The customer is liable for any obligation accrued at the date of termination or suspension of the services, including the payment of any costs or charges that may arise in connection with such termination (including, without limitation, cancellation fees, legal fees, interest and where applicable the cost of removing or recovering equipment) or suspension, and the payment of all outstanding fees for the use of the services prior to said termination or suspension.

The payment obligations of the customer in terms of this agreement are not suspended, stayed, delayed or otherwise affected by any suspension of access to the services where such suspension arises from the customer’s failure to comply with, or violation of, the terms and conditions of this agreement or any law or legal obligation of the customer, or WHETHER OR NOT THE CPE (Customer Premises Equipment) IS OUT OF ORDER, UNDER REPAIR, DAMAGED, STOLEN OR DOES NOT HAVE ELECTRICAL POWER SUPPLY TO IT.

We are entitled to immediately deactivate the service on the date of termination or cancellation and further, have no obligation to the customer after any termination or cancellation of the agreement.

Service Changes
These are changes requested to be made to the original service purchased. These would normally be requests to upgrade or downgrade the services.

Any service change request should reach us in writing via email to sales@link-up.co.za.

Service upgrades will be reviewed on a case by case in accordance with the product specific or promotional rules.

Upgrades under normal circumstances are allowed and processed during any workday of the month and will result in the difference in the more expensive service to be calculated and billed as prorata in addition to the increased monthly service.

Downgrades can be requested at any time of the month but will only be processed on the last day of the month and in some cases with a 30 day notice.

Termination
In the event that you do not comply with your obligations under this Agreement and you do not correct your failure to comply within 20 (twenty) days, then the Service Provider may immediately terminate this Agreement.

If this Agreement is terminated by The Service Provider for the reason that you have failed to remedy a material failure to comply with or a breach of any agreement you have entered into,
you shall pay to The Service Provider all outstanding charges for access to the Network Services and you will be subject to payment of a reasonable early cancellation charge, determined by The Service Provider.
You shall repay to The Service Provider on demand all costs which The Service Provider incurs as a result of your failure to comply with the Terms and Conditions of this Agreement or any termination hereof, which may include.
Costs in connection with tracing you and/or the CPE.
All legal costs on the attorney client scale.
Collection commission that may legally be recovered from you by The Service Provider’s attorneys or collection agents on amounts collected.
The costs incurred in obtaining possession of the CPE as well as the cost relating to the valuation, removal, transport, repair, maintenance and storage thereof; alternatively; and.
The replacement cost of the Apparatus.
To the extent that it is appropriate, the provisions above apply reciprocally to you, read with the necessary changes.
It shall be in the sole discretion of The Service Provider as to whether it elects to levy the replacement cost of the CPE or the charges referred to above
Any accumulated Data existing at the termination of this Agreement shall be forfeited and you shall have no claim of whatsoever nature against The Service Provider in respect thereof.

Payment and Credit Terms and Conditions
All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment. Equipment and hardware are paid for in advance on quotation or invoice via EFT. Services will not be activated nor will equipment be supplied, unless payment is received in full.

You authorise Link-Up Wireless PTY LTD to conduct a credit check, Identification check, address check and bank account verification check before services are supplied and during the time you have contractual obligations with Link-Up Wireless PTY LTD.

Suspension and deletion of services

Services will be suspended if payment is not received on the due day and will only be reconnected once arrears and pro-rata amounts have been settled.

Failure to make payment may also result in your email or hosting being disconnected or your domain name being deleted by the registrar and become available to the public for re-registration.

Failure to make payment on sim services may result in your sim being disconnected and deactivated. Once a sim card is deactivated it cannot be reactivated.

Failure to make payment on your VoIP services may result in your number being suspended and may result in that number being made available to the public for re-registration.

Banking Details and Proof of Payment

Our banking details are available on your invoice or statement. Always email your Proof of payment to support@link-up.co.za and remember to add a descriptive reference like your account number, quotation number or full name.

Month End

Our month end is processed on the 28th of each month.

Monthly Subscription Payments
Monthly Subscriptions are payable in advance by debit order. Available debit order payment days are the 1st and 28th day of each and every month .

Debit order mandate:

I / We hereby authorise Link-Up Wireless PTY LTD to draw against my account the amount as stipulated under “Debit Order Amount” on the day stipulated as “Debit Order Payment Day” of each and every month commencing as stipulated under “Service Activation Date” in this contract. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day.

I/ We acknowledge that I have read and clearly understand that payment will only be accepted via debit order as per the “debit order mandate”. Failure to honour the debit order mandate will constitute an immediate breach of contract which may lead to the account being handed over and/or cancellation. Upon breach of contract you will be liable to pay the full outstanding amount of the contract, equipment removal fee, tracing agent costs, collection commission, interest and costs on the attorney / client scale.

Debit Order Cancellation

I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel any Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Assignment

I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

Payment via Payfast
We may use Payfast to request payments from you via credit card, cheque card, debit card, Zapper, Mobicred, Masterpass or Instant EFT. Please familiarise yourself with Payfast terms and conditions on their website www.payfast.co.za. You may make payment directly to Link-Up via EFT or by debit order. Do not authorise payment to be collected by Paysfast if you are not satisfied with their terms and conditions.

Prorata Billing
Prorata billing applies to new services. It is the calculation of the price and the data allocated between the day of activation / order and the the first month end billing cycle. For Example: if your service is activated on the 20th June, the pro rata days until the next billing cycle is 10 Days. Those 10 days are then calculated as the prorata amount and data is allocated according to the same calculation.

If the prorata amount is not paid in advance your prorata amount will be deducted with your next month’s full subscription on the next billing run on the 28th or 1st of the following month according to your debit date selection.



Pricing
It is expressly recorded and agreed that we shall be entitled, on 30 days’ written notice to the customer, to increase the charges payable by the customer in circumstances of either such increases being specifically provided for in the proposal or the direct costs to us in providing the services (including, without limitation, the charges charged by the upstream network provider(s), 3rd party networks or suppliers in respect of such services) being increased. In such an event the increases to the charges shall be commensurate with the increased costs of providing the services. Furthermore, we shall be entitled to vary any savings and/or rates guaranteed or implied to the customer in the event of a change in network tariffs or the regulatory environment which impacts on the services on the giving of 30 days’ written notice thereof to the customer.

Wireless Services
Definitions
The Subscriber is the person or entity subscribing to the services also referred to as the Customer.
The Service Provider is Link-Up Wireless PTY LTD from whom the Subscriber receives the products and services.
Subscription Package is the internet service the customer has subscribed to.
Term Contract is Contractual Subscription over the specified term and may or may not include Installation and Customer Premises Equipment.
Customer Premises Equipment, hereafter referred to as “CPE” refers to any Router (SPR), Electronic Equipment (SPR), Network Equipment (SPR), hardware, consumables and accessories installed at the Customers Premises.
Free-to-Use refers to CPE equipment which the subscriber may use during the subscription term and which remain the property the service provider to be returned at the end of the term
Service Provider Router (SPR) Is the electronic equipment, device/s or routers that connects the subscriber to the service providers network. The device comes in many forms and its main objective is to link the subscriber to the services providers network.
Customer Premises Equipment (CPE)
Warranties on “SPR” supplied during the installation are held by the Link-Up or their chosen Representative and remain their property. In order to use the Wireless Data purchased from Link-Up a “SPR” is required. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the network by the client which proves to be interfering/causes damage to Link-Up or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.

The CPE is not for sale and exclusively remains the property of the Service provider. The only exception to this is where the Subscriber provided their own CPE or where Link-Up previously sold the CPE to the client, where the sale of the CPE is stated on the contract.

From the moment the subscriber takes possession of the “CPE” by ways of collection, delivery or installation, the subscriber will be responsible for and liable for all risk in and to the CPE which will include but is not limited to loss, damage, accidental damage, water damage, lightning damage, power surge damage, theft and unauthorised use of the CPE subject to any applicable warranty provided with such CPE or imposed by operation of law; and

Where Free Wi-Fi router/s are supplied the router will remain the property of the Link-Up. If the service is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account

The Subscriber is liable and responsible for the replacement of the CPE. The service provider strongly advises the Subscriber to cover the CPE equipment with their insurance company. The standard value for Re-Installation and CPE is R5000, however you should need to consider the replacement value if you received a non standard installation at a cost of more than R5000.

The SPR carries a 6 Month onsite warranty (to the Supplier’s premises),

The warranty is only applicable to the SPR and not to other equipment accessories and additional materials,
The warranty period starts from the date of activation, which forms part of the installation process,
This warranty is contingent upon the proper installation of the product by a Link-Up Wireless Installer and the suitable application and use of the SPR,
This Warranty does not include any field travel and may be void if the product is subjected to damage, abuse, misuse, alteration, neglect or has been tampered with, repaired or installed by unauthorized persons,
Physical damage, lightning, power surge, fire and theft are not covered under the warranty. The subscriber is responsible for the replacement of the SPR, labour and travel in this regard.
IT IS IMPORTANT TO TAKE NOTE THE SUBSCRIBER WILL REMAIN LIABLE FOR THE MONTHLY SUBSCRIPTION PACKAGE and TERM CONTRACT WHETHER OR NOT, but not limited to, THE CPE/ SPR being OUT OF ORDER, UNDER REPAIR, DAMAGED, STOLEN or HAVE ELECTRICAL POWER SUPPLY TO IT.

THE SUBSCRIBER SHOULD NOTIFY SERVICE PROVIDER IMMEDIATELY SHOULD THEY BECOME AWARE THAT THE CPE IS OUT OF ORDER, DAMAGED, STOLEN OR WITHOUT POWER.

The subscriber may only use the Service Provider Router on the Service Provider’s network and may not access the Service Provider router or change any settings on the service provider router during the Term Contract Period.

The CPE may not be moved from its installed location by the subscriber or any third party, in doing so without written permission the service provider may hold the subscriber liable for the theft, replacement, repair or reconfiguration of the CPE.

Should you fail to meet any payment obligations, as the case may be, the Service Provider shall be entitled to prevent further use of the CPE and the subscriber indemnify the Service provider in respect of any claim whatsoever arising from the Service Provider exercising its rights in terms thereof.

Coverage and Installation
Areas marked as available on the map may not be Wireless ready at your particular address due to a number of factors. Pre-orders do not guarantee that service will be available at your particular address once the planned project has been completed. All orders will be subject to an on-site line of site survey, should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 48 hours, this timeframe is however not guaranteed.

Wireless Services are subject to an installation and connection fee which is prescribed by the Network Provider. Additional fees may apply should additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move CPE within the same premises) be required. Link-Up, the Network ProviderProvider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.

An additional fee may be charged for re-grading the speed of a wireless line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days’ notice and requests should be sent to support@link-up.co.za, the earliest date for a downgrade will be sent to you after submitting the request. Cancellations are only submitted at the end of each month, the cancellation request must be submitted via the User Zone on our website at least a calendar month before the cancellation date, the earliest available cancellation date will be discussed with you as soon as your cancellation request has been reviewed. Cancellation requests which do not adhere to a calendar month’s notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges.

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It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service


Service levels
All services are provided as best effort. We do not provide up-time or guarantees and we do not provide speed guarantees.

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Service. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited.


Unlimited Uncapped means there is no Fair Usage Policy, however where indicated some uncapped products carry an Acceptable Use Policy. If a product is not explicitly advertised as Unlimited uncapped without FUP, a Fair use policy will apply and details will be in the product specific terms and conditions attached to the agreement. However FUP are generally on older promotions which have expired and can be upgraded.


Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.


Termination
A reasonable early cancellation charge for the purposes of this clause shall mean 80% of the balance of the remaining contract value, except where the cancellation is requested within the first three month, the full outstanding amount will be payable. Furthermore, you will be subject to payment of amounts outstanding to the service provider, including, but not limited to, Charges for removal and/or recovery of Customer Premises equipment and/or replacement of damaged Customer Premises equipment and /or replacement of unrecoverable customers premises equipment, will also be added to the cancellation cost.

On termination and before cancellation the service provider will be given access and will be allowed to recover his CPE and SPR within 48 hours.

In the event that you do not comply with your obligations under this Agreement and you do not correct your failure to comply within 20 (twenty) days, then the Service Provider may immediately terminate this Agreement.
If this Agreement is terminated by The Service Provider for the reason that you have failed to remedy a material failure to comply with or a breach of the Agreement, you shall pay to The Service Provider all outstanding charges for access to the Network Services and you will be subject to payment of a reasonable early cancellation charge, determined by The Service Provider.
You shall repay to The Service Provider on demand all costs which The Service Provider incurs as a result of your failure to comply with the Terms and Conditions of this Agreement or any termination hereof, which may include.
Costs in connection with tracing you and/or the CPE.
All legal costs on the attorney client scale.
Collection commission that may legally be recovered from you by The Service Provider’s attorneys or collection agents on amounts collected.
The costs incurred in obtaining possession of the CPE as well as the cost relating to the valuation, removal, transport, repair, maintenance and storage thereof; alternatively; and.
The replacement cost of the Apparatus.
To the extent that it is appropriate, the provisions above apply reciprocally to you, read with the necessary changes.
It shall be in the sole discretion of The Service Provider as to whether it elects to levy the replacement cost of the CPE or the charges
Any accumulated Data existing at the termination of this Agreement shall be forfeited.
You shall have no claim of whatsoever nature against The Service Provider in respect thereof.
Fibre Services
Fibre Broadband is supplied as a best effort service by the Fibre Line Providers. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from Link-Up a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/Link-Up or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.

Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed.

Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. Link-Up, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.

An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days’ notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via the User Zone on our website at least a calendar month before the cancellation date, the earliest available cancellation date will be discussed with you as soon as your cancellation request has been reviewed. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.

By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

Capped Services
Rollover of Data (Where applicable)

Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data. The most recent rolled over data will be used first, working on a system of last in first out.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

In order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. We thus reserve the right to manage uncapped users should network capacity be affected by outages, maintenance, pending upgrades or matters outside of our control.

Uncapped Services
Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited.

Unlimited Uncapped means there is no Fair Usage Policy, however where indicated some uncapped products carry an Acceptable Use Policy.

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

Mobile Services
MTN Fixed LTE T&C
MTN Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue a month to month basis until cancelled. Cancellations require a calendar months’ notice and must be submitted via support@link-up.co.za , cancellations cannot be done on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (before the 25th of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place.

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

Unused monthly data as well as topup unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

Night time data (where applicable) is free data that is available to use everyday between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and Link-Up reserves the right to withdraw it should it be deemed necessary.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days’ notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

MTN have specific hardware requirements, as such the devices supplied with the MTN Fixed LTE service are those approved by ICASA and MTN.

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

· Huawei B618

· Huawei B525

· Huawei B612

· ZTE MF286C

The approved LTE Devices carry a 12 month Warranty if ordered through Link-Up with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Link-Up who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Link-Up has a 5-business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Link-Up, as such please be advised that your personal details will be received by the courier, courier company and Link-Up. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Telkom Fixed LTE
Telkom Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice, (cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase and night surfer top up data is valid for 30 days from purchase. The Telkom Fixed LTE 10GB+10GB service does not include rollover of anytime data or topup data, the data is available in the month of purchase only.

Data is used in the following sequence:

· Anytime data

· Anytime top up data

During Night Surfer Hours 12am to 7am

· Night surfer data

· Anytime data

· Anytime top up data

Data usage information and data balances are provided to Link-Up once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom Fixed LTE Coverage areas. Link-Up will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom’s discretion.

The modem carries a 1 year Warranty if ordered through Link-Up together with the Telkom SIM, device warranty claims for the modem will be handled by Link-Up who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Link-Up has a 5-business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Link-Up.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

The only payment method that will be accepted for the purchase of this service is Credit Card, please note that any other services already on the profile which the purchase is being made on will automatically update to Credit Card. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Link-Up, as such please be advised that your personal details will be received by the courier, courier company and Link-Up. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.


MTN Mobile Data
Mobile data is a monthly billed service unless otherwise stated. Mobile Data is subject to the same Terms and Conditions as ADSL data, for the purposes of Payment, Termination and Monitoring of Usage except where specified.

Mobile Data is subject to the Regulation of Interception and provision of Communication-related information Act where applicable (RICA). When a purchase for mobile data is made it is deemed that you have read, understood and accepted all Terms & Conditions pertaining to the purchase.

Coverage and Signal Availability

Service delivery of Mobile data is dependent on signal availability and demand for data services in any particular area. Link-Up does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the Coverage Map). Link-Up accepts no liability should the map differ to actual data service experienced.

LTE

SIM cards provided by Link-Up are not automatically LTE enabled. LTE capable Link-Up Mobile SIMS can be activated for LTE services via the Client Control Panel. Activation of LTE on the SIM is within 72 hours of the request. Clients using their own MTN SIM for Link-Up Mobile Data will need to request the activation of LTE with MTN directly.

An LTE capable device is required to obtain LTE speeds.

Purchasing of Data and Devices

Link-Up reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been cleared.

All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.

Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared.

Rollover of Data

Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE

The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Device Support

Technical support is provided for the setting up of the APN on the client’s device. Link-Up does not offer support on applications or set-up of device applications such as email.

Existing SIM

Clients are able to use Link-Up Mobile Data on their existing contract MTN sim (not available on prepaid MTN sim’s). The client’s use of their existing MTN contract sim is subject to the same Terms and Conditions as all other Link-Up Mobile Data products and services. Should we fail to verify your MTN sim with MTN for provisioning of Link-Up Mobile Data your order will be deleted (all purchases within the order) and the purchase/s will need to be re-purchased.

“Topping-up” Data

Mobile data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via the User Zone. Data that has over run the purchased data total will be deducted from your next top-up. Example, 500mb purchased, 550mb used before capping takes place, top-up with 500mb, 450mb will be allocated.

Cancellation of Data

If a data product is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the Link-Up Mobile Data service will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated.

Failure to Pay

Should we not receive payment for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the Link-Up Mobile Data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated.

Identity Verification Requirements (RICA)

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed.

Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA’ d previously. The drivers of the courier service used by Link-Up are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Link-Up for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:

For a Natural Person:

· Proof of Identification

· Proof of Physical Address (Home Address)

For a Business:

· Proof of Company Details

· Proof of Address

· Letter authorising selected representative to act as representative on behalf of the business

· Proof of Identity for the representative

· Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

· Green bar-coded South African ID book

· Valid temporary ID issued by Home Affairs

· Valid South African passport

· New bar-coded ID cards

· For Non-South African citizens – Passport or valid VISA / permit

Company Detail Verification (Businesses):

· Company registration documents

· Tax Clearance Certificate

· SARS registration documents, or

· Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

· Lease Agreement (not older than 12 months)

· Municipal Account (not older than 3 months)

· TV License (not older than 12 months)

· Telephone Account (not older than 3 months)

· Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months)

Current Promotions
Fibre promotions with product specific terms not detailed on the service agreement.
Fibre-To-Your-Home Internet Service Agreement (ops.2021.promo01)
This promotion starts on 08/04/2021, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

25Mbps/25Mbps – Unlimited Uncapped @ R898 p/m
50Mbps/25Mbps – Unlimited Uncapped @ R998 p/m
100Mbps/50Mbps – Unlimited Uncapped @ R1198 p/m
200Mbps/100Mbps – Unlimited Uncapped @ R1498 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time, full calendar month notice required . Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

The “Free Installation with a free-to-use Wi-Fi Router Promotion” is offered subject to early cancellation penalties and Valued at R4500. Offered on all packages
Link-Up will subsidise the installation, activation, fibre router and Wifi Router on behalf of our client during this Promotion valued R4500.
Should the service be set to cancel or transfer to another ISP within 12 months of the activation date a cancellation fee of R3500.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R3500.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
A free-to-use Wi-Fi router is supplied for use. On cancellation of the service the client will have the option of purchasing the router by asking for a quotation or returning it to us in its original packaging and condition. Collection or delivery is for the customers account.
The Free Transfer & Activation Promotion is Valued at R1200. This promotion is offered subject to an early cancellation penalty and does not include a free Wi-Fi router.
Link-Up will subsidise the activation and fibre router on behalf of our client during this Promotion valued R1200.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R1200.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R1200.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you

Fibre-To-Your-Business Internet Service Contract (dfa.2021.promo01)
This promotion starts on 12/03/2021, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

All prices are exclusive of VAT

Package Options

10Mbps/10Mbps – Unlimited Uncapped @ R698 p/m
20Mbps/20Mbps – Unlimited Uncapped @ R898 p/m
50Mbps/50Mbps – Unlimited Uncapped @ R1198 p/m
100Mbps/100Mbps – Unlimited Uncapped @ R2898 p/m
The contractual amounts relating to this contract is stipulated below according to the selection you have made. It is imperative that you are aware that you are commiting to a contractual amount and that early cancellation will only be allowed subject to the full settlement of the outstanding contract amount.

These amounts are as follows:

If your selection is “10Mbps/10Mbps – Unlimited Uncapped” the contractual amount you agree to is R16,752.00. The contract term is 24 Months. The monthly payment is R698.00 p/m.
If your selection is “20Mbps/20Mbps – Unlimited Uncapped” the contractual amount you agree to is R21,552.00. The contract term is 24 Months. The monthly payment is R898.00 p/m.
If your selection is “50Mbps/50Mbps – Unlimited Uncapped” the contractual amount you agree to is R28,752.00. The contract term is 24 Months. The monthly payment is R1198.00 p/m.
If your selection is “100Mbps/100Mbps – Unlimited Uncapped” the contractual amount you agree to is R69,552.00. The contract term is 24 Months. The monthly payment is R2898.00 p/m.
Additional terms:

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
Installation Options:

The “Free Installation with a free Wi-Fi Router Promotion” is offered subject to a 24-month subscription to one of the above packages of your choice.
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you

Wireless Internet
Wireless promotions with product specific terms not detailed on the service agreement.

Wireless Internet Service Agreement (Kw.2021.promo02.v1)
This promotion starts on 04/06/2021, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Wireless Broadband is supplied as a best effort service. The provision of Wireless services is subject to network availability.

The amounts below excludes any fees due where additional installation charges apply.

Package Options
3Mbps/3Mbps – Unlimited Uncapped @ R349 p/m
6Mbps/6Mbps – Unlimited Uncapped @ R549 p/m
12Mbps/12Mbps – Unlimited Uncapped @ R789 p/m
24Mbps/24Mbps – Unlimited Uncapped @ R1198 p/m
Unlimited Uncapped means – No download limit and No Fair Use policy. Download as much as you want without being throttled. Speeds are not guaranteed.

Packages are charged on a month-to-month, no contract basis and can be cancelled at any time as per our cancellation policy by giving a full calendar month notice. Month to Month Terms and Conditions may vary where the installation option or promotion is selected by the client.

Installation Options:
*Sunsidised Installation + Wi-Fi Router Promotion.
R1450 Once Off Activation fee
Subject to 12 Month early cancellation penalty of R1500 .
Offered subject to early cancellation penalties.
Link-Up will provide Free Installation, Free-to-use Wifi Router and free-to-use outdoor antenna (SPR) valued R6500.
Should the service be set to cancel within 12 months of the activation date;
A calendar months’ notice is required.
An early cancellation fee fee of R1500.00 will be payable before the cancellation is processed,
The CPE will be recovered and the cost for the recovery, testing and/or replacement will become payable before the cancellation is processed.
Should the monthly payment for the service fall into arrears the service will be cancelled and the early cancellation fee of R1500.00 will automatically be due.
Downgrades to a smaller package/service/speed from what was originally selected will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
A free-to-use Wi-Fi router is supplied for use. On cancellation of the service the client will have the option of purchasing the router by asking for a quotation or returning it to us in its original packaging and condition. Collection or delivery is for the customer’s account.

Outright Installation + Wifi Router Promotion.
R1998 Once Off fee
Month-To-Month Contract Term.
Link-Up will provide Free Installation, Free-to-use Wifi Router and free-to-use outdoor antenna (SPR) valued R6500..
Should the service be set to cancel a full calendar months’ notice is required.
The CPE will be recovered and the cost for the recovery, testing and/or replacement will become payable before the cancellation is processed,
Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R950.00 will automatically be billed to the clients account.
Downgrades will be allowed at any time.
Upgrades will be allowed at any time.

Free Transfer or Activation Promotion
This option is available where you either have;

an existing installation with another company
or where you have a working installation which you would like to reactivate.
We will do the switchover and/or activation free of charge if all equipment or consumables required are covered by the client and the work does not necessitate more than 1 hour labor. T
The service is provided on a month-to-month basis which means you can cancel at any time by giving a calendar months’ notice.
Cancellation within the first 3 months will be subject to a R950 cancellation fee.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 3 months of the activation date.
Upgrades will be allowed at any time.
It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Mobile
MTN Fixed LTE + Router Promotion Rules
This Promotion starts on 24 March 2020.

Link-Up will subsidise the cost for each router purchased (valued at up to R3299.00) with up to R900.00. The router will be sold at R2350.00. The make and model of the router is determined at Link-Up’ discretion, the router will conform to the minimum requirements as set out by MTN.

The delivery of the router is free. On the day of purchase a prorata invoice will be generated and prorata data will be allocated and debited accordingly. The allocated data is calculated from the day of purchase until the last day of the same month. Topups or service changes after activation will be charged at the full price.

Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE).

This Promotion is valid until further notice.


Telkom LTE Router Promotion
Link-Up will subsidise the cost for each MiFi router purchased (valued at up to R1798.00) with up to R900.00. The router will be sold at R898.00. The make and model of the router is determined at Link-Up’ discretion, the router will conform to the minimum requirements as set out by Telkom.

The SIM must be used in the modem provided, failure to do so may result in the service not working.

Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free

Expired promotions
Fibre Promotions
Fibre-To-Your-Home Internet Service Agreement (ll.2021.promo01)
This promotion starts on 15/02/2021, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

10Mbps/10Mbps – Unlimited Uncapped @ R698 p/m
20Mbps/20Mbps – Unlimited Uncapped @ R898 p/m
50Mbps/50Mbps – Unlimited Uncapped @ R998 p/m
100Mbps/100Mbps – Unlimited Uncapped @ R1198 p/m
200Mbps/200Mbps – Unlimited Uncapped @ R1498 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

The “Free Installation with a free Wi-Fi Router Promotion” is offered subject to early cancellation penalties and Valued at R4500. Offered on all packages
Link-Up will subsidise the installation, activation, fibre router and Wifi Router on behalf of our client during this Promotion valued R4500.
Should the service be set to cancel or transfer to another ISP within 12 months of the activation date a cancellation fee of R3500.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R3500.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
The “Outright Installation” has ZERO early cancellation Charges at R2500. Offered on all packages.
Link-Up will subsidise the activation, free-to-use fibre router and free-to-use Wifi Router on behalf of our client during this Promotion valued at R4500.
A Full calendar Months cancellation notice is required.
Downgrades to a smaller package/service/speed from what was originally purchased will be permitted.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
The Free Transfer & Activation Promotion is Valued at R1200. This promotion is offered subject to an early cancellation penalty and does not include a free Wi-Fi router.
Link-Up will subsidise the activation and fibre router on behalf of our client during this Promotion valued R1200.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R1200.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R1200.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you

Fibre-To-Your-Business Internet Service Agreement (ll.2020.promo02.v4)
This promotion starts on 01/09/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

20Mbps/20Mbps – Unlimited Uncapped @ R1098 p/m
50Mbps/50Mbps – Unlimited Uncapped @ R1198 p/m
100Mbps/100Mbps – Unlimited Uncapped @ R1298 p/m
200Mbps/200Mbps – Unlimited Uncapped @ R1698 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

The “Outright Installation” has ZERO early cancellation Charges at R2500 one off installation fee. Offered on all packages.
Link-Up will subsidise the activation, free-to-use fibre router and free-to-use Wifi Router on behalf of our client during this Promotion valued at R4500.
A Full calendar Months cancellation notice is required.
Downgrades to a smaller package/service/speed from what was originally purchased will be permitted.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
The Free Transfer & Activation Promotion is Valued at R1200. This promotion is offered subject to an early cancellation penalty and does not include a free Wi-Fi router.
Link-Up will subsidise the activation and fibre router on behalf of our client during this Promotion valued R1200.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R1200.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R1200.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you

Vryheid Fibre Internet Service Agreement (Evotel.2021.promo01.v2) / (Evotel.2021.promo01.v1)
This promotion starts on 04/06/2021, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

5Mbps/1Mbps – Unlimited Uncapped @ R498 pm
10Mbps/5Mbps – Unlimited Uncapped @ R598 pm
10Mbps/10Mbps – Unlimited Uncapped @ R698 pm
20Mbps/5Mbps – Unlimited Uncapped @ R798 pm
20Mbps/20Mbps – Unlimited Uncapped @ R898 pm
50Mbps/10Mbps – Unlimited Uncapped @ R948 pm
50Mbps/50Mbps – Unlimited Uncapped @ R998 pm
100Mbps/20Mbps – Unlimited Uncapped @ R1098 pm
100Mbps/100Mbps – Unlimited Uncapped @ R1148 pm
200Mbps/40Mbps – Unlimited Uncapped @ R1248 pm
200Mbps/200Mbps – Unlimited Uncapped @ R1298 pm
1000Mbps/100Mbps – Unlimited Uncapped @ R1398 pm
Packages are charged on a month to-month, no contract basis and can be cancelled at any time, full calendar month notice required . Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

The “Free Installation with a free-to-use Wi-Fi Router Promotion” is offered subject to early cancellation penalty. Offered on all packages
Link-Up will subsidise the installation, activation, fibre router and Wifi Router on behalf of our client during this Promotion valued R6500.
Should the service be set to cancel or transfer to another ISP within 12 months of the activation date a cancellation fee of R2500.00 will become payable before the cancellation is processed together with a calendar months’ notice.
Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R2500.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
A free-to-use Wi-Fi router is supplied for use. On cancellation of the service the client will have the option of purchasing the router by asking for a quotation or returning it to us in its original packaging and condition. Collection or delivery is for the customer’s account.
The “Free Conversion from Wireless to Fibre Promotion”.
This promotion is offered subject to an early cancellation penalty and does not include a new free-to-use Wi-Fi router if the client already has a router as part of the existing Wireless Installation.

Link-Up will subsidise the installation, activation, fibre router and Wifi Router on behalf of our client during this Promotion valued R6500.
Should the service be set to cancel or transfer to another ISP within 12 months of the activation date a cancellation fee of R2500.00 will become payable before the cancellation is processed together with a calendar months’ notice.
Should the monthly payment for the service fall into arrears the service will be canceled and the cancellation fee of R2500.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
A free-to-use Wi-Fi router is supplied for use. On cancellation of the service the client will have the option of purchasing the router by asking for a quotation or returning it to us in its original packaging and condition. Collection or delivery is for the customer’s account.
Link-Up will seed any existing wireless term contract that qualifies with this new agreement without penalty to the client.

Equipment Extended Warranty Options
The electronic equipment and cabling installed at your premises belongs to the Fibre Network operator and/or The Internet service provider. The electronic equipment comes with a standard warranty from our suppliers but it only covers faulty equipment and not physical damage that can result from an accident, water or lightning.

In the event that the electronic equipment or any other part of the fibre installation is damaged inside your property there will be a fee for the replacement of the aforementioned.

To avoid the unforeseen costs for the replacement and labour that you may be responsible for we will cover this on your behalf for a small monthly fee, should an accident happen.

Here are a few real-life examples we have experienced.

The equipment is damaged by water due to spillage, a water leak, or a storm.
The equipment is damaged by lightning or a power surge.
The cables are damaged by a family member, worker, contractor or your pet.
The installation needs to be relocated because of construction at your property.
Option 1 – Basic Extended Warranty @ R49pm. We will cover the replacement of electronic equipment only. It does not include replacement of any cables, trunking. It does not include the labor cost for the reinstallation. It does not include consumables. It does not include couriers or shipping to your address. Available on contracts labeled (Evotel.2021.promo01.v1) Only.
Comprehensive Extended Warranty @ R129 p/m x 12 Months. We will cover the cost to replace any part of the installation including the electronic devices supplied to you. Includes labor, consumables, cable, trunking. It does not include anything other than what was originally supplied as part of the Free installation and Free Wi-Fi router. Warrantee Cover capped at R6500.
OPT Out – Extended Warranty – No Cover. Any cost related to damage not covered by the manufacturer warranty will be for your account. Full Replacement of all Electronic Equipment and Installation is valued at R6500. If you select this option, we advise that you cover this with your insurer as you will be liable for any damage to electronic Equipment and the Installation should any damage occur.
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R6500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you


Fibre-To-Your-Home Internet Service Agreement (ll.2020.promo02.v3)
This promotion starts on 20/08/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

10Mbps/10Mbps – Unlimited Uncapped @ R698 p/m
20Mbps/20Mbps – Unlimited Uncapped @ R898 p/m
50Mbps/50Mbps – Unlimited Uncapped @ R998 p/m
100Mbps/100Mbps – Unlimited Uncapped @ R1198 p/m
200Mbps/200Mbps – Unlimited Uncapped @ R1498 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

The “Free Installation with a free Wi-Fi Router Promotion” is offered subject to early cancellation penalties and Valued at R4500. Offered only with 50Mbps Packages and Higher.
Link-Up will subsidise the installation, activation, fibre router and Wifi Router on behalf of our client during this Promotion valued R4500.
Should the service be set to cancel or transfer to another ISP within 12 months of the activation date a cancellation fee of R3500.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R3500.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
The “Outright Installation” has ZERO early cancellation Charges at R2500. Offered on all packages.
Link-Up will subsidise the activation, free-to-use fibre router and free-to-use Wifi Router on behalf of our client during this Promotion valued at R4500.
A Full calendar Months cancellation notice is required.
Downgrades to a smaller package/service/speed from what was originally purchased will be permitted.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
The Free Transfer & Activation Promotion is Valued at R1200. This promotion is offered subject to an early cancellation penalty and does not include a free Wi-Fi router.
Link-Up will subsidise the activation and fibre router on behalf of our client during this Promotion valued R1200.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R1200.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R1200.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
Upgrades will be allowed at any time.
If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you


Black Friday 2020 | Fibre-To-Your-Home Internet | Service Agreement (ll.2020.blackfriday2020)
This promotion starts on 20/11/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

100Mbps/100Mbps – Unlimited Uncapped @ R998 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

Free Installation with Month-to-Month subscription.
You pay nothing up-front.
You get the installation, Activation and Free-to-use Wi-Fi router.
If you cancel within 12 months of signing up, you will be liable for the installation and activation fee valued at R3500.
On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Outright Installation with Month-to-Month subscription. (3 Months Free Subscription)
You pay for the installation and activation up front at the discounted rate of R2498.00
You get your first 3 months of Internet absolutely free.
You get the Installation, Activation and Free-to-use Wi-Fi router.
There are No early cancellation penalties. You are only required to give a full calendar months’ notice.
On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Line Transfer from another ISP to Link-Up on a Month-to-Month subscription.
You pay nothing up-front.
You get a Line Transfer
If you cancel within 6 months of transfer, you will be liable for the transfer valued at R1200.
Free-to-use Wi-Fi router available on request. On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date
Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications


Fibre-To-Your-Home Internet Service Agreement (ll.2020.promo02) / (ll.2020.promo02.v2) – expired 01/09/2020
This promotion starts on 20/05/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Fibre Broadband is supplied as a best effort service. The provision of Fibre services is subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

10Mbps/10Mbps – Unlimited Uncapped @ R698 p/m

20Mbps/20Mbps – Unlimited Uncapped @ R898 p/m

50Mbps/50Mbps – Unlimited Uncapped @ R998 p/m

100Mbps/100Mbps – Unlimited Uncapped @ R1198 p/m

200Mbps/200Mbps – Unlimited Uncapped @ R1498 p/m

Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

The “Free Installation with a free Wi-Fi Router Promotion” is offered subject to early cancellation penalties and Valued at R4500. Offered only with 50Mbps Packages and Higher.

Link-Up will subsidise the installation, activation, fibre router and Wifi Router on behalf of our client during this Promotion valued R4500.

Should the service be set to cancel or transfer to another ISP within 12 months of the activation date a cancellation fee of R3500.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R3500.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.

Upgrades will be allowed at any time.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

The “Outright Installation” has ZERO early cancellation Charges and Valued at R4500. Offered on all packages.

Link-Up will subsidise the activation, free-to-use fibre router and free-to-use Wifi Router on behalf of our client during this Promotion valued R2500.

A Full calendar Months cancellation notice is required.

Downgrades to a smaller package/service/speed from what was originally purchased will be permitted.

Upgrades will be allowed at any time.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

The Free Transfer & Activation Promotion is Valued at R1200. This promotion is offered subject to an early cancellation penalty and does not include a free Wi-Fi router.

Link-Up will subsidise the activation and fibre router on behalf of our client during this Promotion valued R1200.

Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R1200.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R1200.00 will automatically be billed to the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

Upgrades will be allowed at any time.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.


1st Month Free

1st Month free. You do not pay a ProRata fee with your first installment. This subject to a full calendar month cancellation notice. Will not apply on early cancellation.

Fibre Lines

It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Fibre Lines are supplied by 3rd Party Providers who may be mentioned during communications with you

Wireless Promotions (Expired)
Wireless Internet Service Agreement (Kw.2021.promo01)
This promotion starts on 12/04/2021, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Wireless Broadband is supplied as a best effort service. The provision of Wireless services is subject to network availability.

The amounts below excludes any fees due where additional installation charges apply.

Package Options
3Mbps/3Mbps – Unlimited Uncapped @ R349 p/m
6Mbps/6Mbps – Unlimited Uncapped @ R549 p/m
12Mbps/12Mbps – Unlimited Uncapped @ R789 p/m
24Mbps/24Mbps – Unlimited Uncapped @ R1198 p/m
Unlimited Uncapped means – No download limit and No Fair Use policy. Download as much as you want without being throttled. Speeds are not guaranteed.

Packages are charged on a month-to-month, no contract basis and can be cancelled at any time as per our cancellation policy by giving a full calendar month notice. Month to Month Terms and Conditions may vary where the installation option or promotion is selected by the client.

Installation Options:
*Free Installation + Wi-Fi Router Promotion.
R950 Once Off Activation fee
Subject to 12 Month early cancellation penalty of R3500 .
Offered subject to early cancellation penalties.
Link-Up will provide Free Installation, Free-to-use Wifi Router and free-to-use outdoor antenna (SPR) valued R6500.
Should the service be set to cancel within 12 months of the activation date;
A calendar months’ notice is required.
An early cancellation fee fee of R3500.00 will be payable before the cancellation is processed,
The CPE will be recovered and the cost for the recovery, testing and/or replacement will become payable before the cancellation is processed.
Should the monthly payment for the service fall into arrears the service will be cancelled and the early cancellation fee of R3500.00 will automatically be due.
Downgrades to a smaller package/service/speed from what was originally selected will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.
A free-to-use Wi-Fi router is supplied for use. On cancellation of the service the client will have the option of purchasing the router by asking for a quotation or returning it to us in its original packaging and condition. Collection or delivery is for the customers account.

Outright Installation + Wifi Router Promotion.
R1998 Once Off fee
Month-To-Month Contract Term.
Link-Up will provide Free Installation, Free-to-use Wifi Router and free-to-use outdoor antenna (SPR) valued R6500..
Should the service be set to cancel a full calendar months’ notice is required.
The CPE will be recovered and the cost for the recovery, testing and/or replacement will become payable before the cancellation is processed,
Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R950.00 will automatically be billed to the clients account.
Downgrades will be allowed at any time.
Upgrades will be allowed at any time.

Free Transfer or Activation Promotion
This option is available where you either have;

an existing installation with another company
or where you have a working installation which you would like to reactivate.
We will do the switchover and/or activation free of charge if all equipment or consumables required are covered by the client and the work does not necessitate more than 1 hour labor. T
The service is provided on a month-to-month basis which means you can cancel at any time by giving a calendar months’ notice.
Cancellation within the first 3 months will be subject to a R950 cancellation fee.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 3 months of the activation date.
Upgrades will be allowed at any time.
It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Wireless Internet Service Agreement (Kwadukuza.2020.promo02) / (Kwadukuza.2020.promo02.v2)
This promotion starts on 10/05/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Wireless Broadband is supplied as a best effort service. The provision of Wireless services is subject to network availability.

The amounts below excludes any fees due where additional installation charges apply.

Package Options
3Mbps/3Mbps – Unlimited Uncapped @ R298 p/m
6Mbps/6Mbps – Unlimited Uncapped @ R498 p/m
12Mbps/12Mbps – Unlimited Uncapped @ R698 p/m
24Mbps/24Mbps – Unlimited Uncapped @ R1198 p/m
Unlimited Uncapped means – No download limit and No Fair Use policy. Download as much as you want without being throttled. Speeds are not guaranteed.

Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Month to Month Terms and Conditions may vary where the installation option or promotion is selected by the client.

Installation Options:
Free Installation with a free Wi-Fi Router Promotion
Valued at R4500
Offered only with 6 Mbps Packages and Higher.
R950 Once Off Activation fee
Subject to 12 Month Minimum Term Contract on Package.
Offered subject to early cancellation penalties.
Link-Up will supply and subsidise the Installation, CPE and Wifi Router on behalf of our client during this Promotion valued R4500.
Should the service be set to cancel within 12 months of the activation date;
A calendar months’ notice is required.
An early cancellation Installation fee of R1500.00 will become payable before the cancellation is processed,
The outstanding subscription contract value will become payable before the cancellation is processed (Monthly Package Value x Number of months remaining on the contract).
The CPE will be recovered and the cost for the recovery, testing and/or replacement will become payable before the cancellation is processed.
Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R3500.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Upgrades will be allowed at any time.

Outright Installation with a free WiFi Router
Valued at R4500
Offered on all packages
R1998 Once Off fee
Month-To-Month Contract Term.
Offered subject to early cancellation penalties.
Link-Up will supply and subsidise the activation, CPE and Wifi Router on behalf of our client during this Promotion valued R4500.
Should the service be set to cancel within 6 months of the activation date;
A calendar months’ notice is required.
An early cancellation penalty fee of R950.00 will become payable before the cancellation is processed,
The CPE will be recovered and the cost for the recovery, testing and/or replacement will become payable before the cancellation is processed,
Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R950.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will be permitted.
Upgrades will be allowed at any time.

The Free Transfer & Activation Promotion
Valued at R1200, this promotion is offered subject to an early cancellation penalty and does not include a free Wi-Fi router.

Link-Up will subsidise the activation and fibre router on behalf of our client during this Promotion valued R1200.
Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R1200.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R1200.00 will automatically be billed to the clients account.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.
Upgrades will be allowed at any time.
It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Black Friday 2020 | Fibre Fast Wireless | Service Agreement | Kwadukuza (wl.kw.2020.blackfriday2020)
This promotion starts on 26/11/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Internet is supplied as a best effort service and upload and download speeds are not guaranteed. The provisioning of services are subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.


Package Options

12Mbps/12Mbps – Unlimited Uncapped @ R698 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

Free Installation with deposit + First Month Free with Month-to-Month subscription.
Deposit of R950.00 is required.
You get the first month subscription for free.
You get the installation, Activation and Free-to-use Wi-Fi router.
If you cancel within 12 months of signing up, you will be liable for the installation and activation fee valued at R3500.
On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Outright Installation with Month-to-Month subscription. (2 Months Free Subscription)
You pay for the installation and activation up front at the discounted rate of R1998.00
You get your first 2 months of Internet absolutely free.
You get the Installation, Activation and Free-to-use Wi-Fi router.
There are No early cancellation penalties. You are only required to give a full calendar months’ notice.
On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Line Transfer from another ISP to Link-Up on a Month-to-Month subscription.
You pay nothing up-front.
You get a Line Transfer
If you cancel within 6 months of transfer, you will be liable for the transfer valued at R1200.
Free-to-use Wi-Fi router available on request. On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date
This offer applies only if you have your own equipment and the equipment is compatible with our network.
It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

CPE remains the property of Link-Up Internet as per standard terms and conditions.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.


Black Friday 2020 | Fibre Fast Wireless | Service Agreement (wl.2020.blackfriday2020)
This promotion starts on 20/11/2020, is a limited promotion which may be stopped at any time by Link-Up.

To be read in conjunction with the General Terms and Conditions, Acceptable Use Policy & Code of Conduct.

Internet is supplied as a best effort service and upload and download speeds are not guaranteed. The provisioning of services are subject to network availability.

The amounts below excludes any fees due where additional installation/trenching charges apply.

Package Options

12Mbps/12Mbps – Unlimited Uncapped @ R698 p/m
Packages are charged on a month to-month, no contract basis and can be cancelled at any time. Terms and Conditions are subject to the installation option or promotion selected by the client.

Installation Options:

Free Installation with Month-to-Month subscription.
You pay nothing up-front.
You get the installation, Activation and Free-to-use Wi-Fi router.
If you cancel within 12 months of signing up, you will be liable for the installation and activation fee valued at R3500.
On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Outright Installation with Month-to-Month subscription. (3 Months Free Subscription)
You pay for the installation and activation up front at the discounted rate of R1998.00
You get your first 3 months of Internet absolutely free.
You get the Installation, Activation and Free-to-use Wi-Fi router.
There are No early cancellation penalties. You are only required to give a full calendar months’ notice.
On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date.
Line Transfer from another ISP to Link-Up on a Month-to-Month subscription.
You pay nothing up-front.
You get a Line Transfer
If you cancel within 6 months of transfer, you will be liable for the transfer valued at R1200.
Free-to-use Wi-Fi router available on request. On cancellation you will have the option to return or buy the Wi-Fi Router valued at R1200. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.
Upgrades will be allowed at any time.
Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 12 months of the activation date
This offer applies only if you have your own equipment and the equipment is compatible with our network.
It is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

If you provide us with the incorrect address details you will remain liable for the Installation at the Full installation value of R4500.00.

Acceptance of the General Terms and Conditions
I accept and understand that;

These terms and conditions are an agreement between Link-Up Wireless Pty Ltd (“Link-Up Wireless Pty Ltd”, “us”, “we” or “our”, “Service Provider”) and you (“Customer”, “User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of our website and any of our products or services.

These terms and conditions form part of multiple pages within this page and may be subject to additional product specific terms and conditions.

GOVERNING LAW AND JURISDICTION
This agreement shall be governed by the laws of the Republic of South Africa. The customer`s acceptance hereof, consents to the jurisdiction of the Magistrate’s Courts. We have the right to, at our sole discretion, request proceedings in other jurisdictions.

Disclaimer of warranty
You agree that your use of our Website or Products or Services is solely at your own risk. You agree that such Service is provided on an “as is” and “as available” and “Best Effort” basis. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We make no warranty that our Website, Services or Products will meet your requirements, or that our Website, Services or Products will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of our Website, Services or Products or as to the accuracy or reliability of any information obtained through our Website, Services or Products or that defects in our Website, Services or Products will be corrected.

You understand and agree that any material and/or data downloaded or otherwise obtained through the use of our Website, Services or Products is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.

We make no warranty regarding any goods or services purchased or obtained or any transactions entered into. No advice or information, whether oral or written, obtained by you from us or through the Website shall create any warranty not expressly made herein.

Limitation of liability
To the fullest extent permitted by applicable law, in no event will Link-Up Wireless Pty Ltd, its affiliates, officers, directors, employees, agents, suppliers or licensors be liable to any person for (a): any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Link-Up Wireless Pty Ltd has been advised as to the possibility of such damages or could have foreseen such damages.


FORCE MAJEURE
For purpose of this Agreement, the term “Force Majeure” shall mean any event or circumstance, other than a lack of funds required for payment, which is not within the reasonable control of a Party and shall include without limitation, acts of God, war, epidemic, pandemic, national lockdown, state of emergency, riots, floods, fire, natural disaster, explosion, prohibitive legislation or regulations, failure of power or utility supplies (including electronic communications) and acts or omissions of other providers of telecommunications services.

If either Party is rendered unable, in whole or in part, by an event of Force Majeure to perform or comply with any obligation or condition of this Agreement, such obligation or condition shall be suspended to the extent and for the duration of the continuance of the inability so caused and such Party shall be relieved of any liability during such period and any corresponding obligations shall be suspended to the corresponding extent, provided that the event of Force Majeure will not operate to suspend the obligation of a Party to make payment if such payment becomes due and payable for services rendered in terms of this Agreement.

The Party declaring the event Force Majeure shall give prompt written notice to the other Party specifying the exact nature of the intervening circumstances and its estimated duration.

The Party declaring Force Majeure shall use all reasonable endeavours and employ all reasonable means to overcome or abate the force majeure as quickly as possible.

If an event of Force Majeure continues for a period of more than 30 (thirty) days, the Parties will consult with each other with a view to the future implementation of this Agreement. If no agreement is reached by the Parties in this regard within a period of 7 (seven) days thereafter, either Party may terminate the Agreement forthwith upon 14 (fourteen) days’ prior written notice to the other.

Changes and amendments
We reserve the right to modify this Agreement or its policies relating to the Website, Services or products at any time, effective upon posting of an updated version of this Agreement on our Website. When we do we will revise the updated date at the bottom of this page. Continued use of our Website, Services or Products after any such changes shall constitute your consent to such changes.

Updated 14/04/2022

Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using our Website or Services or Products you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access our Website or Services or Products.

Contacting us
If you have any questions about this Agreement, please contact US on 0870563636 or by sending an email to support@link-up.co.za.