New services can only be set to Downgrade (lower speed) after 6 months of active service have passed. This includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months’ notice (purchases on promotions may carry additional t’s & c’s). The earliest available cancellation date will be shown in the Client Control Panel.

Static IPs
Minimum Requirements

Only one static IP can be linked to one active Openserve service (username)
A static IP cannot be transferred from one service to another
The static IP will remain active as long as the Openserve service (username) it is linked to is active, should the Openserve service (username) it is linked to be cancelled, the static IP will automatically be deleted. Please be aware that once the static IP is deleted it cannot be recovered, should you repurchase the service a new static IP will be issued.
Failure to pay for your static IP and linked service before the due date will result in the static IP being deleted, once the static IP has been deleted it cannot be recovered.
A static IP can be cancelled during the course of a month, but the cancellation will only take effect at the end of the month. E.G if we receive your cancellation on the 1st or 15th of July, the static IP will only be deleted on the 31st of July at 11:59pm.
Your Static IP can be switched on and off from your CCP/RCP. Static IP’s are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.

Static IPs are only available for Openserve DSL and Fibre services

All Static IPs on our new network are now allocated per region:

North = Free State, Gauteng, Mpumalanga, Limpopo, North West
East = KwaZulu-Natal
South = Eastern Cape, Western Cape and the Northern Cape
To give you optimal routing and throughput, we need to lock your service down to the last line you connected from.
Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. Axxess does not advise that Dynamic/Static IP’s are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting’s related to the IP on services such as RBL’s/SBL’s/PBL’s and not the responsibility of Axxess.

When you enable the Static IP option in your Control Panel, we will force your service to disconnect in order to establish your region, so that we can allocate the appropriate Static IP in your area.
The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location.

Also note that the service will only allow one concurrent connection.

For additional support please go to www.portforward.com