Ask Me Anything. Ask Me Anything Give us insight into your experience so we can keep improving our service. Please Enter Your Full Name(Required) First Last Please Enter Your Phone Number(Required)Please enter your preferred contact number.Please Enter Your E-mail Address Please enter your preferred contact e-mail address.Are you currently an Evotel customer.(Required)Make a selectionYesNoPlease mark if you are an active Evotel customer.How would you rate our products and services(Required)Make a selection123451 – being very poor, 5 – being super excellent.What was your main reason for leaving EvotelMake a selectionI received poor service from Evotel staff.I found a better deal on another service provider.I received poor service from my ISP.I moved home into a non covered area.I decided i do not need fibre internet in my home.Please give us some insight as to why you left the Evotel Network.Please mark the ISP that you were previously using.Choose an ISPAcceleritAfrihostAxxessBioniqCool IdeasCiti-TechClear AccessCrazy WebCW WispC-WayDavo Business IntelligenceE-WispFastRFibre FirstFibre FlyFliberGigs BroadbandHome ConnectImagineLevel 7Link UpMwebNet4Octopi Smart SolutionsPacket SkyPluxNetPresConnectRocketNetRSAWEBSupersonicVoxVodcomWeb SquadWebAfricaZonke WifiThis is so that we can evaluate the offers and find a suitable alternative.Would you consider joining the Evotel network again?Make a selectionImproved value for moneyLower starting pricesImproved client serviceImproved network stabilityNothing would make me re-joinMark if there is anything that could help you decide to re-join the Evotel network.Please let us know what went wrong.(Required) Customer service is poor. Products are expensive or low value for money. The network is unstable and often does not work. Please choose one or more options so we can see what we need to focus on improving.What made our customer service poor?(Required)Make a selectionAgents were rude not very helpful.My installation was late and inconvenient.My home was damaged or was left in a bad state after installation.It takes way to long to sort out an issue when i have a problem with my networkI do not get information when there is a problem on the network.Please choose the main reason you did not enjoy our customer service experience, so we can work on it.Why do you beleive our products have low value for money?(Required)Make a selectionI have found better deals on other fibre networks in my area.I would prefer more affordable starting package.The internet is too slow for what i pay.Why do you believe our network is unstable?Make a selectionThere are too many times that the fibre does not work.I do not get sufficient information about outages.When there is an issue, it takes too long for the issue to be resolved.Would you like to complement any Evotel department for service excellence.Make a selectionEvotel SalesEvotel InstallationsEvotel SupportEvotel receptionEvotel Call CentreEvotel RetentionsAll Evotel DepartmentsNo thanksWould you consider re-joinnig Evotel on another ISP with similar pricing / value, but better service.Make a selectionYesNoPossiblyIf you would like to complement a particular person for excelent service please write his/her name here:You can directly complement any Evotel staff here, we’ll ensure that their manager gets Any other insights into your experience that you would like to share?Thank you. Please let know what is your favorite thing about Evotel fibre.Please let us know what we can do to improve our products or services.We know were not perfect, and we would love to improve please let us know what we can do to improve.
